About My Cloud Assistant

What is My Cloud Assistant?

My Cloud Assistant is a Melbourne-based, Australian-owned virtual assistant service that connects small to medium businesses with highly skilled, dedicated virtual assistants from the Philippines. We specialise in matching Australian businesses with the right VA to help them save time, reduce costs, and grow.

We have been successfully placing virtual assistants with Australian businesses since 2015 – giving us over a decade of experience in understanding what Australian SMEs need from a VA service.

Yes. My Cloud Assistant is 100% Australian-owned and operated, based in Melbourne. Our virtual assistants are based in the Philippines, but you deal directly with our Australian team throughout the entire process.

Getting Started

The process is simple and stress-free:

1. Send us your job description

2. We screen and match a suitable candidate for you

3. We sent a quotation that includes, references, English and personality tests and references

4. You video interview your matched VA

5. Enjoy a free trial period (5 hours part-time / 10 hours full-time) before you commit

The process typically takes one to two weeks from submitting your job description to starting your free trial. We handle all the screening and shortlisting so you’re only spending time interviewing the best-matched candidates.

Absolutely. You’ll conduct a video interview with your matched VA candidate before any commitment is made. This ensures you’re comfortable with their communication style, skills, and personality fit for your business.

Yes! We offer a free trial so you can experience working with your VA before signing on. Part-time arrangements include a 5-hour free trial, and full-time arrangements include a 10-hour free trial.

Services & Skills

Our VAs are experienced across a wide range of business functions, including:

• Personal and executive assistance

• Administration and data entry

• Virtual reception and call handling

• Social media management

• Digital marketing and content creation

• Bookkeeping and finance administration (including Xero, MYOB)

• Human resources support

• Sales development and CRM management

Yes. We have VAs who are experienced with Xero and general bookkeeping tasks. We also offer Xero Business Process Outsourcing (BPO) as a dedicated service for businesses wanting ongoing finance support.

Yes. Many of our VAs have experience with social media scheduling, content creation, community management, and reporting across platforms including Facebook, Instagram, and LinkedIn.

Our service is primarily structured around dedicated, ongoing VA arrangements rather than one-off projects. This allows your VA to truly understand your business and become a valued, consistent team member. Please contact us to discuss your specific needs.

Pricing & Contracts

Hiring a Filipino VA through My Cloud Assistant is significantly more cost-effective than hiring a local employee. You save on superannuation, office space, equipment, and other employment overheads. Please visit our Pricing page or contact us directly for current rates tailored to your requirements.

No. We operate on a no lock-in contract basis. We believe in earning your ongoing business through quality service and a great VA match – not by trapping you in a long-term commitment.

Yes. We offer both part-time and full-time VA arrangements, so you can start small and scale up as your confidence and business needs grow.

Working With Your VA

Your VA works during the hours that suit your business. Many of our VAs are flexible and can align their schedule to Australian business hours (AEST/AEDT, AWST and ACST), making collaboration straightforward.

Your VA is dedicated to your business, however, if you have a part-time VA they may be shared across multiple clients. This allows your VA to have full-time employment. As you would always be working with the same VA, this allows them to develop a deep understanding of your processes, preferences, and brand, becoming a true extension of your team rather than just an external resource.

Most clients use tools such as WhatsApp, email, Zoom, Microsoft Teams, Slack, Asana, or Trello to communicate and manage tasks. Your VA will be comfortable using whichever tools your business already relies on.

We provide regular check-ins to ensure the relationship is working well on both sides. If for any reason, you’re not satisfied, we work with you to resolve the issue – and if necessary, we’ll rematch you with a more suitable VA.

Quality & Trust

Trust and integrity are core values at My Cloud Assistant. Our VAs are carefully vetted for honesty and professionalism. We also recommend that clients use appropriate data security practices, such as role-based access and password managers, as they would with any team member

Yes. We are committed to preventing modern slavery and human trafficking in all our corporate activities and supply chains. Our VAs are paid fairly, managed according to Australian standards, and supported to maintain a healthy work-life balance. We’re proud of our high VA retention rate

We have successfully placed VAs across a broad range of industries, including migration services, recruitment, healthcare, finance and mortgage broking, construction, digital marketing, e-commerce, education, and professional services.

Contact & Support

You can reach us by phone on 1300 025 100, via the contact form on our website, or by emailing us directly. We’re happy to have a no-obligation conversation about your business needs.

Absolutely. Our team will take the time to understand your business, your pain points, and the tasks you’d like to delegate. From there, we’ll recommend the most suitable VA service and handle the matching process for you.