Virtual Assistant Services

Virtual Receptionist

Managing your phone calls is time consuming, so why not outsource this part of your business to a confident virtual receptionist? We train our Filipino virtual staff to Australian standards ensuring your customers are in good hands.

We offer hosted cloud-based PBX, simplifying the day-to-day running of your business. Our virtual receptionists are assessed by Australia’s leading English assessment organisation, Kip McGrath, to ensure we only hire the best VAs.

Your Virtual Receptionist can help you with

Hosted PBX

Call Queuing

inbound calls

Transferring calls

Phone greetings

Voicemail

Virtual Social Media Assistant

Social media is a powerful marketing tool for your business, but where do you find the time to post regularly? Many small businesses opt to hire a virtual assistant for social media marketing. It’s a cost-effective solution that has the potential to generate more leads and boost sales.

Publishing regular content builds your brand and engages your audience without you having to give it a thought. Working with a virtual assistant is the ideal solution to maintain an active social media presence.

Your Virtual Social Media Assistant can help you with

Facebook

LinkedIn

Instagram

Social media ads

Publishing posts

Updates

Virtual Marketing Assistant

Outsourcing your digital marketing to a virtual marketing assistant or marketing coordinator means you’ll get more done without breaking the budget. Our virtual marketing assistants in the Philippines are competent and highly qualified staff who’ll make it a priority to get to know your business and brand.

Hiring a virtual assistant from the Philippines is the perfect solution to get your brand noticed on multiple digital platforms.

Your Virtual Marketing Assistant can help you with

Blogging

Competitor research

Google AdWords

Email marketing

Social media

Website content

Data mining

Lead generation

Virtual Bookkeeping Assistant

Hiring a professional to take care of the company books is an excellent option to make sure your finances are in order. Our virtual bookkeeping and accounting assistants have expert knowledge to stay on top of your financial records and manage your online software.

Our professional bookkeeping assistants have been trained to use QuickBooks, XERO and MYOB. Your staff member can also adapt to new technology in the accounting space.

Your Virtual Bookkeeping Assistant can help you with

Bookkeeping

Invoicing

Bank reconciliation

Data entry

Purchasing

BPO

Debtor management

Payroll

Virtual HR Assistant

Managing your staff is time consuming and requires a level of expertise. Outsourcing this role to a virtual Human Resources assistant eases your workload and ensures your business remains compliant.

All the paperwork related to HR is in capable hands while recruitment and performance management are also taken care of. Your virtual HR assistant will stay up to date with the latest processes and procedures without you having to lift a finger.

Your Virtual HR Assistant can help you with

Recruitment

Administration

Performance Management

Data entry

Process & Procedures

KPI management

Live Chat Answering

Having a live chat on your website is a great way to connect with website visitors to answer any questions they may have. Our virtual assistants offer a professional live chat service, interacting with potential customers to increase customer satisfaction, build brand awareness and optimise conversions.

Your dedicated virtual assistant will answer the live chat in line with any scripts you may have prepared to ensure consistency.

Your Virtual Live Chat Assistant can help you with

Scripting

Support tickets

Reporting

Chat widget licensing

Chat widget installation

Chat widget customisation

Personal Support

A virtual assistant that provides a range of support to individuals to help manage their personal affairs more efficiently. The requirements can vary widely based on the needs of the client or household.

We offer the option of a cloud hosted PBX this enables your virtual Assistant to manage effectively your personal calls, when you are otherwise engaged.

Below are some commonways a virtual assistant can provide personal support.

Your Virtual Contact Centre Assistant can help you with

Booking Appointments

Travel Planning

Financial Management

Online Shopping

Research

Event Planning

Email Management

Calendar Management

Xero Business Process Outsourcing

If you are a Xero client and are looking to outsource your Xero processes then we have a great solution for you.  MCA can look after all the processes and transactions for Xero.

Xero outsourcing what’s involved

Invoicing

Pay Bills

Journals

Bank Reconciliation

Quotes

Payroll

Reporting

Contacts