Save time and money, try our virtual assistant services today!

Virtual assistant services are listed below and include a broad range of tasks, covering general administration, marketing, receptionist, bookkeeping and live chat answering.

If you require assistance with a task not listed below, please contact us.

General Virtual Personal/Administration Assistant

  • Creating/Managing Spreadsheets

  • Preparing Power Point Presentations

  • Schedule/Manage Appointments

  • Telephone Answering / Calling

  • Data Entry

  • Email and Diary Management

  • Travelling and Accommodation Booking

  • Providing Cover for Parental Leave



  • Hosted PBX

  • Inbound Calls Answered In Order

  • Call Queuing, Optional Greetings

  • Hold Music Plays While In Queue

  • If Unanswered,  Redirected To Messagebank Or Transferred

  • Calls Transferred To Any Team Member

  • Voicemail Sent As An Attachment To Email

  • Australian Local, STD And Mobile Calls Included

Digital Marketing

  • Digital Marketing Coordinator

  • Blogger

  • Competitor Research

  • Data Mining and Lead Generation

  • Email Marketing

  • Google Adwords

  • Social Media Monitoring and Updates

  • Website Content Maintenance

  • Video Editing


  • Bookkeeping

  • Invoicing

  • Bank Reconciliation

  • Debtor Management

  • Data Entry

  • Business Process Outsourcing (BPO)

Human Resources

  • Recruitment

  • Performance & KPI Management

  • Learning & Development

  • Administration

  • Data Entry

  • Process and Procedures

human resources
Live Chat Answering

Live Chat Answering

  • Website Chats Answered

  • Chat Widget Licensing

  • Scripting Assistance (How the chats are answered)

  • Installation and Customisation of Chat Widget

  • Support Tickets (Actions Required)

  • Reporting

Contact Centre Management (for SME’s)

  • Managing inbound calls with hosted PBX

  • Advanced Call distribution

  • Scripts, providing callers effective support

  • Call Triage

  • Call recordings

  • Reporting

  • Ideal for customer/technical support

contact centre management

How does a Virtual Assistant work?

The My Cloud Assistant’s process is comprehensive and designed to meet your staffing requirements.

  • Send us your job description for your Virtual Assistant or save time and have our Recruitment Manager do it for you.

  • Our experienced Recruitment team in the Philippines will then source your virtual assistant, screen, interview and match a candidate who would be perfect for your role.

  • Our recruitment process includes a thorough assessment of each candidate including their work environment.

  • Every MCA assistant for their English skills by Kip McGrath, one of Australia’s leading English assessment organisations.

  • We will arrange a video interview with your virtual assistant using Skype/Zoom.

  • MCA offers a trial period, so you are able to check your assistant has the right skills for your assignment.

  • After you choose your Virtual Assistant, we’ll organise the paperwork, contracts, Payroll etc.

  • MCA will organise all commencement tasks for your virtual assistant, dates and times to suit your requirements.
  • Organise any appropriate training for your virtual assistant.

  • Your dedicated Virtual Assistant is then a member of your team and works the same hours as you.

  • No lock in contracts with MCA.

Words from the team

Why I love working at MCA?

Working for MCA is a dream come true. I feel so fortunate to be growing and constantly learning while applying my skills to serve such dynamic, inspiring and high achieving clients. Plus, I’ve found that working for MCA has allowed me to achieve my desired work-life balance.

Pam – Personal Assistant to Novo Migration

“The company itself is great! They deal with both clients and the VA’s needs.
MCA provides training to improve our skills as a VA to make sure that we can give our clients better service. I just recently finished my English training with KIP McGrath which helped me improve my written and oral English skills. Thank you MCA! ”

Jasmin – Assistant to Vet Ventures 

MCA has opened great opportunities for me. I’m very satisfied and pleased to be working with a company who cares both for its employees and clients. Actually, this is more like a family than a company. Management is very approachable, there is a positive working environment, help is always available and the pay is higher than most. I really feel valued and appreciated. I am so thankful to be part of this team!

Meg – Assistant to Institute of Strategic Management