About

How it all began

When CEO David Thompson travelled around Asia for work purposes, he was appalled to witness the bad treatment of Filipinos.

Something had to change.

In October 2015, David and his colleague Janiene founded My Cloud Assistant (MCA) with the aim to provide talented virtual assistants from the Philippines with a worthwhile job and fair pay. At the same time, Australian businesses reap the benefits from working with highly qualified virtual staff who have a strong work ethic and are trustworthy. It’s a win-win situation for everyone.

Meet our team

David Thompson, founder and CEO of My Cloud Assistant

David Thompson, Founder and Director

David brings 25+ years’ executive experience across Australia and the Asia Pacific to our vibrant team. An excellent communicator and hands-on leader, he’s gained a reputation for building strong high-performing teams that produce results.

virtual pa

Janiene Ayre, Shareholder and Founder

Janiene Ayre is a successful business woman with significant experience and knowledge in business practices and human resource. She keeps the confidentiality of signed contracts.  She encourages, guides and loves developing the skills of the MCA Team.  Janiene has a lovely personality that inspires the team to be optimistic.

“Happiness is when what you think, what you say, and what you do are in harmony.” – Mahatma Gandhi

Tracy Dizon

Tracy Dizon, Operations Manager Philippines

Tracy has an exceptional understanding of managerial effectiveness.  She has remarkable interpersonal and communication skills. Tracy is responsible for keeping the operations flowing smoothly in the Philippines and ensuring the tasks of any team member are accomplished properly and on time.

“Teamwork makes the dream work.”

Words from a happy VA team member

“Working for My Cloud Assistant is a dream come true. I feel so fortunate to be growing and constantly learning while applying my skills to serve such dynamic, inspiring and high-achieving clients. Plus, I’ve found that working for MCA has allowed me to achieve my work-life balance.”

Pam, Personal Assistant to Novo Migration

Our values

We do what we say

Integrity

We do what we say

We're honest

Transparency

We’re honest

We provide quality and value

Customer Service

We provide quality and value

We treat our VA's like family

Family Culture

We treat our VAs like family

We focus on relationships

Relationships

We focus on relationships

We get the job done

Determination

We get the job done

Supporting Australian businesses

We make it a priority to support and promote Australian businesses. We work closely with Kip McGrath for English assessments, use the services of pcplanIT for all things IT and Sally’s Studio for all our graphic design needs.

Words from a happy VA team member

“My Cloud Assistant has opened great opportunities for me. I’m very satisfied and pleased to be working with a company that cares both for its employees and clients. Actually, this is more like family than a company.

Management is approachable, there’s a positive working environment, help is always available and the pay is higher than most.

I really feel valued and appreciated. I’m so thankful to be part of this team!”

Meg, Assistant to Institute of Strategic Management

Why we’re different

The right person
Finding the right virtual assistant is a make-or-break decision. As a small business owner, you want to be confident that your virtual co-worker knows and understands your business because they’re an extension of your team.

We have a stringent recruitment process, ensuring we only hire the best, highly qualified VAs. Every candidate is assessed by Kip McGrath, one of Australia’s leading English assessment organisations. In addition, our offshore staff in the Philippines need to have two overseas referees and complete a Myer-Briggs personality test.

The right process
As a business owner, you’re busy so the process to recruit a remote team member must be quick, easy and stress-free.

Here’s our 5-step process:
1. Send us your job description
2. We’ll screen and match candidates
3. You video interview one candidate
4. Start your free 10-hour trial
5. We take care of the paperwork

The right solution
Every business is different and has different needs. Whether you need a virtual personal or administration assistant, or you’re looking for a virtual assistant for social media marketing, bookkeeping, HR or contact centre management, we can help.

Our packages range from 45 to 90 or 180 hours per month with a fixed monthly fee, so there are no surprises. You also don’t have to worry about a lock-in contract.

I NEED A RELIABLE VA

Start the process